After sales service is the key to the wall fabric

2022-07-22
  • Detail

The competition in the wall covering market is fierce. If businesses want to win more consumers in the market, they must seek a variety of strategies to occupy the market. Traditional products rely on quality to determine the market. Today, it is more about the integration between brands

the wall covering market is highly competitive. In order to win more consumers in the market, businesses must seek a variety of strategies to occupy the market. Traditional products rely on quality to determine the market. Today, it is more about the competition of comprehensive strength between brands. Among them, the quality of after-sales service has a decisive impact on consumers

the service quality of wall fabric industry is more important for consumers, which is widely related to the number of potential consumers of wall fabric products and the particularity of products. When consumers buy wall covering products, they must first make a detailed introduction by the salesperson before deciding to buy. After sales service is the key to affecting consumers' secondary purchase. In order to improve the service quality, the key is to start from within the enterprise, which can be achieved through management, product quality and standardized services. The fundamental solution to the problem lies in improving the service awareness of enterprises. For Ai Shi wallcovering, it is necessary to establish a complete service system, and carry out systematic training for practitioners to cultivate their service awareness, so as to improve the service ability of enterprises

how can enterprises do a good job in after-sales service

1. Enterprises should choose high-quality personnel to take the responsibility of after-sales service and seriously solve the problems encountered by consumers

2. The after-sales service department should become one of the core departments of the enterprise. The senior leaders of the enterprise should pay attention to it personally and really lead and manage the after-sales service department

3. Enterprises should establish standardized after-sales service responsibilities, supervise in place, implement responsibilities, and implement rewards and punishments. The leader in charge of after-sales department of the enterprise should often visit consumers and listen to their suggestions and opinions on the after-sales department

4. For the problems reflected by consumers, we should solve them within a limited time, and solve them with one phone call. The first inquiry responsibility system should be implemented: all after-sales personnel who receive consumers should stick to the end until the problems of consumers are solved and consumers are satisfied

5. The after-sales service department should change from passive to active, and take the initiative to solve the problems of enterprise products, services and other aspects for consumers. Even if the problems are not found by consumers, the after-sales service department should also take the initiative to inform consumers and actively solve the problems for consumers after finding them. For example, take the initiative to recall some products with hidden quality hazards

6. Enterprises should regularly organize training and assessment for the personnel of after-sales service departments to continuously improve the level and quality of after-sales service

上海妇科医院

天津皮肤病医院

南宁男科医院

Copyright © 2011 JIN SHI